Surveys and Audits

Unlock the

information 

you want…

Our survey functionality will enable you to get the information you want from the customer you want. Whether it is a perfect store audit, on shelve visibility, job cards, customer satisfaction, new customer take on forms or whatever you require, we have got you covered.

Read more about…

  • Question Types
  • Scoring and Routing
  • Tags, Messages and Tips
  • Question Attachments
  • Targets
  • Reporting

Question types

The question types that can be setup in BizTrack’s survey functionality should allow you to get the right information. Questions types have been split into different categories to assist with the user experience. They are: Question types allowed for the Mobile App and question types allowed for our Web Application. 

Mobile App
Title of the document
  1. Text Answers
  2. Multiple Choice
  3. Multi Select
  4. Numbers
  5. Currency
  6. Date
  7. Time
  8. Date and Time
  9. Picture
  10. Signature
Web Application
Title of the document
  1. Text Answers
  2. Multiple Choice
  3. Multi Select
  4. Numbers
  5. Currency
  6. Date
  7. Time
  8. Date and Time
  9. Picture
  10. Dropdown
  11. Rating
  12. Document upload
  13. Image Choice
  14. Signature
Survey Question Types Mobile App
Survey Question Types Web Application
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Scoring and Routing

Each of the questions in BizTrack allow you to allocate points based on the answer a user gives. This will allow you to quickly see the overall score of a survey / audit that was completed.

We also allow you to setup routing based on the answers given. By setting up routing, you can determine what will the next question be based on the user’s answer. By doing this, you will help the user skip irrelevant questions and save time on the overall survey / audit.

Tags, Messages and Tips

We will also allow you to tag certain types of question which will help with automation of certain tasks like sending WhatsApp’s and storing images.

You can also give recommendation messages to your users after they have answered the question or give them tips on what will help them achieve more points before they completed the questions.

Tips to help users
Messages after the question
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Attachment of planogram
Planogram enlarged
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Question Attachments

We have also added a section where you can upload attachments from the back end to assist the user. This can be images, pdf documents, etc.

We found this especially helpful to assist the user. For example – if the user needs to comply with a planogram, you can attach the planogram so they can see what is required of them.

Targets

Setting targets on questions and including this in the reporting is also available (compliance). We have developed this function so you can set your expectancy on a question like: “Does this store have the new Product?” and set a target of how many stores you want to have this product.

Targets can be set for 3rd party companies, users and chains.

Targets on Questions
Chains Targets
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Reporting setup

Reporting

We know that it is of no value to acquire all the information and not have detailed reports. 

We can give you anything from excel reports, automated reports when a survey is completed through to a detailed drill-down reporting tool on the data. 

So don’t worry, we have got you covered…

So much more…

Each module is so versatile, we strongly recommend you schedule your demo today if you did not see what you were looking for.

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