Telesale

Unlocking their true potential

Telesales can be a valuable asset, especially if you have repeat customers buying your products regularly. This module was designed to help increase sales to those customers, increase order hit ratios and ensure great service.

Controllable Call Lists

BizTrack gives you complete control over which customers should be phoned, by which telesales and by when (cut-off times).

No more fiddling around with excel sheets and accidental deletion of customers that did not buy a few times…

Call Sheet Summary

The telesales module will help your telesales keep track of which customers they were not able to reach or which customers requested them to call back later.

You will also be able to see at a glance how many customers should still be phoned, how many orders you managed to get and quickly go back to a call you have made.

Shareable Call Sheets

BizTrack enables you to have multiple telesales working on the same sheet or route – even if they are at completely different locations (e.g. working from home).

We found this especially useful if a telesales got sick and someone else needed to continue or if something happened and one telesales will not be able to finish their work in time. This will allow you to add multiple other telesales to that sheet to ensure the cut-off time is reached.

Easy To Use Navigation

When selecting a customer, all the information your telesales will need (contact info, past purchases or capturing orders to name a few) is available on one screen, grouped together in expandable sections.

You can control which sections should be displayed to your telesales as well to ensure only the relevant information is available on screen.

Tap to select the previous period

Customer History (CRM)

In the history section you will see all previous comments that was added to any visit or call made by any of your team members. This functionality will ensure that customers do not get phoned and asked for an order when one was already received by a Rep for example.

These notes can also be very helpful to remember what was said during a previous call like someone else should be phoned for an order this week.

So much more…

Each module is so versatile, we strongly recommend you schedule your demo today if you did not see what you were looking for.